Economy & Mid-Scale Services
With the proliferation of brands and explosion of new build projects in markets across Canada, the hotel industry has never been more competitive. General Managers and Operations Managers are overwhelmed by the need to be the HR leader, Sales leader, Operations leader and Review Management expert, while driving financial results. Building a larger team to ensure that brand obligations and consumer expectations are being met, while every opportunity for growth is pursued, is too costly. KPC Hotel Consulting offers the following services that can lighten the load on your team, and do it for a fraction of the cost of hiring additional people:
Consumer Engagement (GSI) Program
Outsource online consumer engagement and stay compliant with brand requirements while managing your online reputation with a twice weekly review of all consumer feedback. This program includes engagement with, and responses to consumers on the most important platforms, while resolving all dispute resolution so you don’t incur brand fees.
Local Sales Support
Prospecting for backyard accounts while ensuring you get the most out of brand sales processes can be time-consuming and frustrating. Allow KPC Hotel Consulting to manage revenue action plans so property talent can focus on the consumers in front of them. This program will ensure we’re getting the most out of brand resources while driving a consistent effort focused on backyard accounts.
Brand & Government Compliance Inspections
In addition to brand requirements, various levels of government have expectations of owners in areas such as employment rights, health and safety, fire prevention programs and food safety. Leverage this monthly audit program to ensure you’re 100% compliant and head off any expensive issues before they damage profitability.
GM / Operations Manager Coaching
Stop GM under-performance and turnover with weekly coaching sessions that will ensure agreed-upon plans are being executed. With documented call summaries, this program will ensure the operation is focused on the KPI’s that matter to owners.
Revenue Management Oversight
Technology has changed how the hotel industry approaches revenue management and consumers have been trained to be wary of classic approaches to yielding revenue. With demand changing week to week, and pricing always under scrutiny, weekly oversight of your pricing platform will ensure you’re getting the most out of your systems.
Preventive Maintenance Programs
The investment made in construction and renovations will be your largest expense and must be protected to ensure you’re relevant in a competitive market. A monthly preventative maintenance program will ensure the hotel is a peak condition, minimizing repair bills and maintaining a curb appeal that will keep consumers coming back.