Owner Support
Many hotel owners are juggling multiple properties, or other business interests, and are finding it difficult to find the time to maximize the return on their investment in the hotel industry. At KPC Hotel Consulting we offer a range of short term, consultative programs that will set your business up for long-term success, and allow you to manage your business more efficiently. Reach out for a free 1 hour virtual consultation on any of the following issues.
GM Recruitment & Coaching
Having the right person leading your hotel is critical to long-term success, and the overall health of your business. When searching for your next GM, allow KPC to help you build a shortlist of qualified and engaged candidates who will run your business like an owner. With the right person is in place, KPC will continue to support with you with an onboarding plan and weekly coaching calls to ensure your investment in talent is worthwhile.
Staff Training
Training is a critical in developing empowered staff who are able to engage consumers and drive satisfaction scores on 24/7, 365 basis. KPC Hotel Consulting can support you with training programs focussed on:
-
Guest Satisfaction
-
Front Desk Sales
-
Housekeeping
-
Local Sales
-
Brand Technology Platforms
Employee Retention Strategies
Employee turnover drives unnecessary costs and makes initiatives around brand compliance, consumer satisfaction, and revenue growth difficult to achieve. KPC would be happy to work with owners to develop employee retention plans that will keep staff engaged their roles and working with you for years to come.
Brand Engagement
The brand you choose to align your asset with plays a vital role in driving the performance of your business. Getting the most out of brand resources, and ensuring you’re aligned with brand programs can be time consuming and a distraction from the core business. Whether you need help navigating PIP obligations, compliance issues or the renewal of your franchise agreement, KPC has the experience to support you as you navigate this importance relationship.
Guest Satisfaction Action PLans
The most cost-effective way to drive future business is to ensure your current customers enjoy their stay with you. Repeat customers, and social commentary that drives consumer confidence, is a strategic advantage when positioning the property in your market and allows you to be a rate leader that drives greater profitability. With KPC we will do a deep dive on the data while completing secret shops to identify the drivers of your scores and develop a robust plan to improve them.